Help & FAQ
Where do you ship, and how much is it?
United States addresses only. Standard shipping is free on every order, with no minimum.
How long does delivery take?
5–8 business days in total: 2–3 business days to process your order, then 3–5 business days in transit. Orders ship from our McKinney, TX warehouse. The order cutoff is 5:00 PM ET.
How do I track my order?
We email a tracking number when your order ships, and tracking updates appear within 24–48 hours. You can also track it on our Track Order page.
What's your return policy?
You have 30 days from delivery. Items must be unused, clean and in their original packaging. We send a free prepaid label and charge no restocking fee. Refunds are issued within 7 days of approval to your original payment method.
Can I cancel or change my order?
Yes, within 12 hours of ordering if it hasn't entered processing. Email contact@okvella.shop with the subject "Cancellation Request".
What does the warranty cover?
A 1-year limited warranty against defects in materials and workmanship under normal use. We repair or replace at no cost and pay shipping on approved claims.
Do the devices need a subscription?
No. All sounds and features are included, and there is no subscription.
What payment methods do you accept?
American Express, Apple Pay, Cartes Bancaires, Mastercard, Shop Pay and Visa, through Shopify's secure checkout. Prices are in USD.
How do I reach you?
Email contact@okvella.shop, call +1 940-275-0587, or use live chat on our website, Monday–Friday, 9:00 AM – 5:00 PM ET. We reply within 1 business day.